Return and Refund Policy

At Koreansecret.com, we are committed to providing high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 14-day guarantee to ensure your satisfaction. If for any reason you are not satisfied with your purchase, please contact us at koreansecret.contact@gmail.com.

We offer 24/7 customer service for all our customers. Your happiness and satisfaction are our top priority.

Cancellation Policy

You have 24 hours from placing your order to submit a cancellation request before the order is shipped. If the order has already been shipped, you must follow our standard return policy.

Return Policy

You have 14 days from receiving your order to request a return for a refund or credit with our customer service. Please contact our customer service before returning your order.

It may take 5-10 business days for your refund to be fully processed by your financial institution.

Exchange Policy

We offer FREE exchanges in the form of a credit note for size-related issues. Please contact our customer service to process an exchange.

Please note that we reserve the right to modify this return and refund policy at any time, and it is the customer's responsibility to review the latest version of the return and refund policy before purchasing and using our products. By purchasing and continuing to use Koreansecret products, the customer agrees to this return and refund policy.